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We deliver NDIS services with respect, trust and fairness
As a family business, each director brings over 35 years combined working experience from a range of fields including: disability support, human resources, social sciences, psychological sciences, business, and compliance.
What makes us different is our client-centred approach. Each of our participants gets the choice of support workers during the onboarding process, echoing the importance of autonomy.
We also have onboard a Lead Client Liaison/Service Coordinator who is the first point of contact for all new participants & regularly checks in with them to ensure the service is working for them. Our Client Advocacy Committee is our way for participants to let us know how we can better our services.
Our Vision
Our vision is to be an innovative organisation, delivering transformative services that improve the quality of life for people living with a disability.
Our Mission
Our mission is to provide trustworthy high-quality care that enriches the daily life of every person with a disability by promoting independence and a life of fulfilled potential in an ethical way.
Our Commitment
Our commitment is to acknowledge the First Nations Australians and people with diverse backgrounds including CALD and LGBTQIA+ community. Providing a safe environment and being respected by all.
Our Values
Our values are carefully selected to reflect the founder director’s passion and dreams
Reliable
We follow through our promises
Integrity
Be open, honest & fair to our participants while being respectful and trustworthy
Responsibility
We take initiative and total accountability to do our part for our environment and social impact
Excellence
We deliver high quality services by going the extra mile and prioritizing on consistent and never-ending improvement
Helpful
We make a passionate difference through empathy and by taking the time to listen and build great relationships
Servant Leadership
We lead by example as we collaborate and partner with participants for great results
Our Goals
Reliable
To use the best practice standards to support our participants
Integrity
To be transparent in our services and be trusted to do the right thing because it is the right thing to do
Responsibility
To look out for opportunities within the community and commit ourselves to be the leader in making a difference in our community lives
Excellence
To use a participant led response to ensure that we use a system that best meets their needs and the business needs
Helpful
To uphold the participant and ensure that they utilize their choice and control in everything we do
Servant Leadership
To develop and motivate our people to enable them to perform optimally and meet our clients and shareholders goals
Book Your Free Consultation
Wondering if our team is the best fit for you or your client? Get in touch with our Client Liaison to learn more about our diverse team of support workers, and our customised NDIS support solutions..
Testimonials
What They’re Say About Us?
Fairhands Accommodation and Care Services
5.0

I was initially nervous about beginning the services for my son. But since FHC began, my confidence has grown because I’ve seen the dedication of the Support Workers looking after my son.

Client's Mother

We are very happy with Fairhands services. We can talk to Roger (support worker) about anything and he is the best cleaner that we have ever had. He is the only support worker we’ve had that doesn’t cause us any anxiety.

Client's Wife

The FHC office staff are reliable and considerate. I have the fullest satisfaction with the ongoing services provided by FHC.

Client

FHC always does their best to make sure that we always have our shifts. I love the constant communication and updates, and how passionate the FHC team is about providing quality care.

Client's Family Member

Thank you Fairhands for looking after my brother and giving him a life back. If you have a loved one that needs care I highly recommend this place they are BEAUTIFUL CARING PEOPLE

Ricki

I would highly recommend Fairhands Care Services to anyone looking for a very good disability service provider! My support coordinator friend had a recent interaction with, I think, their CEO, Solomon and some other staff/workers. HIGHLY RECOMMEND THEM!!!

Freddy

FAQ
Frequently Asked Questions

At any point in time, you may discuss with our Client Liaison about changing your support workers.

We take all feedback seriously, and encourage you to let us know if there's anything we could do to better support you. You can provide feedback to anyone on the Fairhands team, including Client Liaison. Your feedback will go to our internal Client Advocacy Committee, where we will make changes to better support you and the rest of our clients. We will share this information in a way that protects your professional relationship with our staff, with your safety and confidence as our top priority.

All of our support workers receive NGO certified training, aligned with providing NDIS support services. All staff are also thoroughly screened through background checks and reference checks.

As long as the task can be completed safely and within the time allocated for your support services, your staff member will be happy to assist.

All of your regular support tasks will be discussed and agreed upon during the onboarding process. If you have other regular tasks that need to be included, please contact us to discuss.

We pride ourselves on ensuring you have choice and control over your supports, so please always share your thoughts and feedback with our team.

If you ever need to get in touch with us, please use the details below:

Phone - 0432 032 592

Email - admin@fairhandscare.com.au

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