We offer a person-centred approach to our NDIS clients. Our driving philosophy is to further the independence of our clients through initiatives such as...
Trust is key to providing support services, so every client is given the opportunity to choose their own support workers.
When you need support, you don't have time to wait. We can provide supports to you/your client within 3 days of receiving a signed Service Agreement.
Your first and regular point of contact is our Client Liaison and Service Coordinator, Phil. He will ensure any concerns are actioned swiftly.
As a family business, each director brings over 35 years combined working experience from a range of fields including: disability support, human resources, social sciences, psychological sciences, business, and compliance.
What makes us different is our client-centred approach. Each of our participants gets the choice of support workers during the onboarding process, echoing the importance of autonomy.
We also have onboard a Lead Client Liaison/Service Coordinator who is the first point of contact for all new participants & regularly checks in with them to ensure the service is working for them. Our Client Advocacy Committee is our way for participants to let us know how we can better our services.
Our Vision
Our vision is to be an innovative organisation, delivering transformative services that improve the quality of life for people living with a disability.
Our Mission
Our mission is to provide trustworthy high-quality care that enriches the daily life of every person with a disability by promoting independence and a life of fulfilled potential in an ethical way.
Our Commitment
Our commitment is to acknowledge the First Nations Australians and people with diverse backgrounds including CALD and LGBTQIA+ community. Providing a safe environment and being respected by all.
Our Values
Our values are carefully selected to reflect the founder director’s passion and dreams
We follow through our promises
Be open, honest & fair to our participants while being respectful and trustworthy
We take initiative and total accountability to do our part for our environment and social impact
We deliver high quality services by going the extra mile and prioritizing on consistent and never-ending improvement
We make a passionate difference through empathy and by taking the time to listen and build great relationships
We lead by example as we collaborate and partner with participants for great results
Our Goals
To use the best practice standards to support our participants
To be transparent in our services and be trusted to do the right thing because it is the right thing to do
To look out for opportunities within the community and commit ourselves to be the leader in making a difference in our community lives
To use a participant led response to ensure that we use a system that best meets their needs and the business needs
To uphold the participant and ensure that they utilize their choice and control in everything we do
To develop and motivate our people to enable them to perform optimally and meet our clients and shareholders goals
Wondering if our team is the best fit for you or your client? Get in touch with our Client Liaison, Phil, to learn more about our diverse team of support workers, and our customised NDIS support solutions.
I would highly recommend Fairhands Care Services to anyone looking for a very good disability service provider! My support coordinator friend had a recent interaction with, I think, their manager Philip and some other staff/workers. They said that Philip has a lot of understanding and the staff were lovely to deal with. I hope other service providers learn from Fairhands Care. HIGHLY RECOMMEND THEM!!!
FreddyGoogle ReviewThank you Fairhands for looking after my brother and giving him a life back. If you have a loved one that needs care I highly recommend this place they are BEAUTIFUL CARING PEOPLE
RickiGoogle ReviewFHC always does their best to make sure that we always have our shifts. I love the constant communication and updates, and how passionate the FHC team is about providing quality care.
Client's Family MemberThe FHC office staff are reliable and considerate. I have the fullest satisfaction with the ongoing services provided by FHC.
ClientWe are very happy with Fairhands services. We can talk to Roger (support worker) about anything and he is the best cleaner that we have ever had. He is the only support worker we've had that doesn't cause us any anxiety.
Client's WifeI was initially nervous about beginning the services for my son. But since FHC began, my confidence has grown because I've seen the dedication of the Support Workers looking after my son.
Client's MotherFairhands Accommodation and Care Services
NDIS Provider No. 4050050016
NDIS Registration ID: 4-GARAL7X.
ABN: 33630741249
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