
Can I request to change my support workers?
At any point in time, you may discuss with our Client Liaison about changing your support workers.
How can I give feedback about my supports? And what will happen if I do this?
We take all feedback seriously, and encourage you to let us know if there's anything we could do to better support you. You can provide feedback to anyone on the Fairhands team, including Client Liaison. Your feedback will go to our internal Client Advocacy Committee, where we will make changes to better support you and the rest of our clients. We will share this information in a way that protects your professional relationship with our staff, with your safety and confidence as our top priority.
How do I know I can trust your support workers? What training do they have?
All of our support workers receive NGO certified training, aligned with providing NDIS support services. All staff are also thoroughly screened through background checks and reference checks.
Will my support workers help me with anything I ask?
As long as the task can be completed safely and within the time allocated for your support services, your staff member will be happy to assist.
All of your regular support tasks will be discussed and agreed upon during the onboarding process. If you have other regular tasks that need to be included, please contact us to discuss.
We pride ourselves on ensuring you have choice and control over your supports, so please always share your thoughts and feedback with our team.
How can I get in touch with you?
If you ever need to get in touch with us, please use the details below:
Phone - 0432 032 592
Email - admin@fairhandscare.com.au


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