Get In Touch
FAQ
Home » FAQ
FAQ
Frequently Asked Questions

At any point in time, you may discuss with our Client Liaison about changing your support workers.

We take all feedback seriously, and encourage you to let us know if there's anything we could do to better support you. You can provide feedback to anyone on the Fairhands team, including Client Liaison. Your feedback will go to our internal Client Advocacy Committee, where we will make changes to better support you and the rest of our clients. We will share this information in a way that protects your professional relationship with our staff, with your safety and confidence as our top priority.

All of our support workers receive NGO certified training, aligned with providing NDIS support services. All staff are also thoroughly screened through background checks and reference checks.

As long as the task can be completed safely and within the time allocated for your support services, your staff member will be happy to assist.

All of your regular support tasks will be discussed and agreed upon during the onboarding process. If you have other regular tasks that need to be included, please contact us to discuss.

We pride ourselves on ensuring you have choice and control over your supports, so please always share your thoughts and feedback with our team.

If you ever need to get in touch with us, please use the details below:

Phone - 0432 032 592

Email - admin@fairhandscare.com.au

We offer a person-centred approach to our NDIS clients. Our driving philosophy is to further the independence of our clients through initiatives such as…
Our values are carefully selected to reflect the founder director’s passion and dreams
Choose Your Own Support Worker
Trust is key to providing support services, so every client is given the opportunity to choose their own support workers.
3 Day Turnaround
When you need support, you don’t have time to wait. We can provide supports to you/your client within 3 days of receiving a signed Service Agreement.
Consistent Communication
Your first and regular point of contact is our Chief Executive Officer, Solomon. He will ensure any concerns are actioned swiftly.
NDIS Registered Provider
We’re dedicated to providing the highest quality compliant support services, in line with NDIS registration, and highly trained and qualified staff
Award Winning Services
Enablement Awards 2023
The Most Outstanding Person-Centred Core and Capacity Building Services Provider in Australia
35+ Years Experience
35+ years combined working experience across disability support, human resources, social sciences, psychological sciences, business, and compliance.
24 x 7 | 365 Days | Including Sleepovers
How We Can Support
We are driven by setting the standard for respectful and ethical NDIS service delivery, that our clients can trust.
Supported Independent Living (SIL)
Modern and accessible houses for you to call home

Learn More

Daily Living & Personal Care
We can assist with all daily tasks, prioritising your dignity and comfort

Learn More

Accommodation & Respite
Short Term Accommodation (STA), Medium Term Accommodation (MTA) & Respite

Learn More

Community Participation & Travel/Transport
Helping you to participate and build connections in your community

Learn More

Group & Centre Based Activities
Convenient and engaging activities based around your interests

Learn More

NDIS Nursing
Qualified nursing staff to help you with medications and and your health

Learn More

NDIS Counselling
Convenient NDIS counselling via telehealth, in-person or phone appointments

Learn More

Are you tired of your unreliable providers?
You can switch at any time. At Fairhands, we take the time to listen and build great relationships with our NDIS clients. Our goal is to empower you to utilise your choice and control over the support services you receive – including choosing your own support workers.
We offer free initial consultations with no establishment fee for all clients, potentially saving you up to $600
Client Advocacy Committee
Client advocacy is at the heart of what we do. Our Client Liason will ensure you have a personal connection with us and regular communication.
Through this initiative we build a relationship and trust with you, as well as gather feedback about the support services you’re receiving. With your approval, this information is taken to our Client Advocacy Committee, which provides direction across the company to continually improve our services.

Book A No Obligation Chat With us

Testimonials
What They’re Say About Us?
Fairhands Accommodation and Care Services
5.0

I was initially nervous about beginning the services for my son. But since FHC began, my confidence has grown because I’ve seen the dedication of the Support Workers looking after my son.

Client's Mother

We are very happy with Fairhands services. We can talk to Roger (support worker) about anything and he is the best cleaner that we have ever had. He is the only support worker we’ve had that doesn’t cause us any anxiety.

Client's Wife

The FHC office staff are reliable and considerate. I have the fullest satisfaction with the ongoing services provided by FHC.

Client

FHC always does their best to make sure that we always have our shifts. I love the constant communication and updates, and how passionate the FHC team is about providing quality care.

Client's Family Member

Thank you Fairhands for looking after my brother and giving him a life back. If you have a loved one that needs care I highly recommend this place they are BEAUTIFUL CARING PEOPLE

Ricki

I would highly recommend Fairhands Care Services to anyone looking for a very good disability service provider! My support coordinator friend had a recent interaction with, I think, their CEO, Solomon and some other staff/workers. HIGHLY RECOMMEND THEM!!!

Freddy

Prefer to send a referral directly?
Download our referral form below, and email it to admin@fairhandscare.com.au
Email Us Contact Us