Aged Care and Disability Services Adelaide

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Meet Phil

Client advocacy is at the heart of what we do. Our Lead Client Liaison/Service Coordinator (Phil) will ensure that you:

 

  • Can choose support workers that you will trust
  • Are onboarded efficiently, so supports can start as soon as you need them
  • Have regular communication, and feel safe to provide feedback about the supports you receive

 

Through this initiative we build a relationship and trust with you, as well as gathering feedback about the support services you're receiving. With your approval, this information is taken to our Client Advocacy Committee, which provides direction across the company to continually improve our services.

 

Want to learn more about what makes Fairhands support services so reliable? 

What people say about us...

I would highly recommend Fairhands Care Services to anyone looking for a very good disability service provider! My support coordinator friend had a recent interaction with, I think, their manager Philip and some other staff/workers. They said that Philip has a lot of understanding and the staff were lovely to deal with. I hope other service providers learn from Fairhands Care. HIGHLY RECOMMEND THEM!!!

FreddyFreddyGoogle Review

Thank you Fairhands for looking after my brother and giving him a life back. If you have a loved one that needs care I highly recommend this place they are BEAUTIFUL CARING PEOPLE

RickiRickiGoogle Review

FHC always does their best to make sure that we always have our shifts. I love the constant communication and updates, and how passionate the FHC team is about providing quality care.

Client's Family MemberClient's Family Member

The FHC office staff are reliable and considerate. I have the fullest satisfaction with the ongoing services provided by FHC.

ClientClient

We are very happy with Fairhands services. We can talk to Roger (support worker) about anything and he is the best cleaner that we have ever had. He is the only support worker we've had that doesn't cause us any anxiety.

Client's WifeClient's Wife

I was initially nervous about beginning the services for my son. But since FHC began, my confidence has grown because I've seen the dedication of the Support Workers looking after my son.

Client's MotherClient's Mother

FAQ

How do I choose my own support workers?When we first discuss what supports you require, our team will show you through 'staff profiles' of our available support workers. This will help you to get an understanding of who they are and their interests. During this time, please request any other information you'd like to know. We're dedicated to ensuring you are comfortable with the people who will be supporting you.

Can I request to change my support workers?At any point in time, you may discuss with our Client Liaison (Phil) about changing your support workers. 

How can I give feedback about my supports? And what will happen if I do this?We take all feedback seriously, and encourage you to let us know if there's anything we could do to better support you. You can provide feedback to anyone on the Fairhands team, including Phil (Client Liaison). Your feedback will go to our internal Client Advocacy Committee, where we will make changes to better support you and the rest of our clients. We will share this information in a way that protects your professional relationship with our staff, with your safety and confidence as our top priority.

How do I know I can trust your support workers? What training do they have?All of our support workers receive NGO certified training, aligned with providing NDIS support services. All staff are also thoroughly screened through background checks and reference checks. 

Will my support workers help me with anything I ask?As long as the task can be completed safely and within the time allocated for your support services, your staff member will be happy to assist.

All of your regular support tasks will be discussed and agreed upon during the onboarding process. If you have other regular tasks that need to be included, please contact us to discuss.

We pride ourselves on ensuring you have choice and control over your supports, so please always share your thoughts and feedback with our team.

How can I get in touch with you?If you ever need to get in touch with us, please use the details below:

Phone - 0432 032 592

Email - admin@fairhandscare.com.au

Prefer to send a referral directly?

Download our referral form below, and email it to admin@fairhandscare.com.au

Fairhands Accommodation and Care Services

NDIS Provider No. 4050050016

NDIS Registration ID: 4-GARAL7X.

ABN: 33630741249

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